Alam is a seasoned service desk professional with over 6 years of experience in the industry. Throughout his career, Alam has focused his efforts on using innovation as a growth pillar, leveraging technology and creativity to streamline processes, enhance user experiences, and drive business outcomes. He is driven by a desire to make a meaningful impact, and his contributions have helped organizations across various industries achieve their goals.

Eduardo has eight of professional experience in Sourcing, Consulting, Project and Program Management, and Finance. His passion is to always be helpful, something he achieves in a professional environment by offering his analytical proficiency to all areas and professionals he works with.

Naila spent the last 5 years in public accounting. Her experience in both tax and audit helped pave the way to understanding an overall view of financial structures within several industries. She enjoys providing insight into intercompany relationships, cost-benefit analytics, and strategic relationships to financial and business leaders.

Esteban is a growth marketing manager with more than nine years of experience working in tech startups. He also has entrepreneurship experience from co-founding three tech startups. Esteban has deep experience scaling dozens of SaaS B2B and mobile app startups, helping them launch, scale, and optimize their positioning and funnels to grow users and customers.

Value statements are nothing new, but true core values that are clearly articulated, reliably demonstrated, actively policed, openly promoted, and regularly celebrated can create a strong culture that breeds success.

Diego has worked in Talent Acquisition and Human Resources for the past 8+ years. During that time, he had the chance to work with teams in the US, UK, and LatAm at several companies, including Revolut, Flex, AstraZeneca, and HPE. He has led two company hiring ramps, market knowledge with niche skill positions and several Employee Resource Groups (ERGs) for women in tech and mental health awareness.

Survival is hard. Growth is harder. This podcast helps you avoid the mistakes, and learn the insights of others who have been there and done that: Founders that have successfully grown their firms, acquirers who have bought firms, and a host of growth experts to help you every step of the way.

A startup professional services firm can find itself in a Catch-22 when acquiring its first clients. How can we convince them to take a chance on us when we are so small and how can we ever grow if they won’t hire us?

When building a services firm, a contractor model has some advantages, but ultimately, it’s a bet against yourself. Here’s how a full-time, employee-based model builds enduring value.

In professional services, good service is every bit as important as good work. Providing quality service and putting clients first is an essential core value of a successful professional services firm.

Karla has spent the last eight years in the IT industry developing sales strategies, establishing business partnerships, and leading commercial teams through change. She has found her true passion by driving people to reach their full potential both for The Launch Box’s Mexico Tech Hub and our entrepreneur clients.

Amy has over 20 years of experience in B2B marketing for professional services and tech firms. She provides strategic marketing advice to help professional services firm founders and entrepreneurs set up and scale their marketing operations and make their dreams come true.

Lauren is an HR professional with nearly a decade of experience in people development for professional service firms. She manages everything from payroll and benefits to performance management.

How do you balance utilization and realization? How do you know how much to budget for marketing or travel? Professional services founders must have an intimate understanding of the ideal financial model.

Resist the temptation to define geographic markets too broadly. New professional services firms should leave the global markets to the big firms.

In professional services, people are likely our only asset. Creating a deliberate hiring profile is the best way to ensure that your people reflect the desired culture and values of the organization.

Bill Poston now focuses his energy, expertise, and experience on turning The Launch Box into a value-creating machine for other entrepreneurs.

Matthew has 13 years of professional experience and expertise in finance and operational leadership, strategic planning and analysis, and both front of house and back-office operations.